ChoiceUpliftLane · Refund policy
Refunds —
fair is fair
When you can get money back at ChoiceUpliftLane, how much, and how fast it lands. The short answer: more often and faster than most gyms — we'd rather lose a sale than keep an unhappy member hostage.
The short version
First 14 days of any new membership: full refund, no questions. After that: pro-rata for unused time, a week's notice. Unused PT sessions and classes are refundable while they're valid. Ask at the desk or email us — refunds process within 5 business days.
Who it covers
Anyone who has paid ChoiceUpliftLane for a membership, pack, class, session or pass.
Last updated
October 2026 — we review this document twice a year and whenever the law shifts.
Questions welcome
Anything unclear? choiceupliftlane@gmail.com or +64 7 839 5612 — the desk answers same day.
The 14-day promise
Join a plan, train for two weeks, and if the club isn't right for you — full refund of everything you paid. No exit interview, no retention script, no guilt. You trained, you judged, it didn't fit: fair enough.
This applies once per person — it exists for genuine mismatches, not a fortnight of free gym every summer.
Memberships after day 14
Cancel with 7 days' notice and we refund the unused portion of your current billing month, pro-rata. Example: you cancel halfway through a paid month — half the month comes back. No cancellation fees, ever.
Annual-ish exceptions: paid-in-advance blocks (like the strength block's $312) refund pro-rata on unused weeks minus the test-week admin — spelled out below.
PT packs and sessions
- Unused 10-pack sessions — refundable at the pack rate within the 12-week validity. Used sessions deduct at the casual $79 rate, remainder comes back.
- Intro month — refundable within the first week if you haven't used the PT sessions; after that it's pro-rata.
- Missed sessions — cancel with 12+ hours' notice and it's rescheduled free; under 12 hours or a no-show counts as used, not refundable.
Classes, passes and sauna
- 10-class passes: unused classes refundable within the 3-month validity at the pass rate.
- Day passes and sauna slots: refundable until the day they're booked for; after the day starts, they're used.
- Classes you couldn't attend because we cancelled: always rebooked or refunded — your choice.
How to ask and how fast
Three ways: at the desk, by phone (+64 7 839 5612), or email choiceupliftlane@gmail.com with 'refund' in the subject. Approved refunds process within 5 business days back to the card or account you paid from — we'll confirm the exact amount and timing in writing first.
If a refund seems wrong, say so — the desk can fix mistakes the same day. The full consumer-law position sits on the legal page; NZ consumer guarantees apply on top of everything written here.
The exceptions, honestly
- Memberships paused by freeze aren't 'unused time' — the freeze already stops billing.
- Gift cards and promotional credits aren't refundable for cash but are transferable to another person.
- Behaviour-based membership terminations forfeit the current billing period — it's only happened twice, and both knew why.
Questions about this page
Ask us directly
Refund questions go to the desk or the inbox — Sophie processes them, Daniel approves anything unusual. Either way you'll get a straight answer the same day.
Write or call
choiceupliftlane@gmail.com
+64 7 839 5612
112 Victoria Street, Hamilton Central
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